Voice Recording

Voice Recording

Customer service and training initiatives, security policies and concerns, and government and industry regulations are among the many reasons you may need to record business calls.

RGTS - A ConvergeOne Company's (RGTS) software-based Voice Recording solution offers fulltime compliance recording to help large contact centers increase effectiveness, reduce liability, resolve disputes, and comply with the Payment Card Industry Data Security Standard (PCI DSS). It supports large, multi-site, virtual, and outsourced contact centers.

Incorporating sophisticated speech analytics, text analytics, enterprise feedback management, and customer feedback survey functions, RGTS Voice Recording gives you valuable insight into your customers’ interactions and sentiments. The result: You make better, more strategic decisions affecting costs, revenue, customer satisfaction, and competitiveness.

For mobile phone recording, RGTS’s SilentPartner is a public-safety solution that allows emergency first responders, investigators, and supervisory staff to record audio text messages, photos, and videos; record all calls or a select number of their calls while on a scene; and transmit everything securely to the Voice Recording database.

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  • Advanced technology, quality, and reliability
  • Competitive pricing
  • Prompt configuration and installation
  • 24/7/365 client support and network performance monitoring
  • Tailored to each client’s need — not product- or sales-driven
  • Three continuous decades of leading technology and premiere client service, backed by a sound, strong corporate family