Call Center Solutions

Call Center Solutions

Intelligent, Personalized Automated Call Distribution for Productive, Satisfying Matches Between Your Staff and Your Customers

RGTS - A ConvergeOne Company (RGTS) Call Center solutions deliver a unified, highly personalized customer experience that fosters customer loyalty while making the most effective and efficient use of your call-answering agents. Choose whether your customer should be served by the:

  • least busy agent,
  • first available agent, or
  • agent whose skills best match your customer’s needs

Leverage Your Company’s Full Potential for Service and Sales

RGTS Call Center solutions enable clients to converge and leverage the full service and sales potential of their call agents, customer data, and diverse voice and text communication channels.

RGTS’s sophisticated Call Center tools are cost-effective and scalable, giving small- and medium-size businesses powerful capabilities ordinarily available only to large enterprises. Robust Call Center configurations serve large enterprises with worldwide operations equally well.

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  • Achieve significant labor savings, compared to having receptionists or switchboard operators answer and transfer incoming calls.
  • Reduce call volume and improve contact center efficiency by moving interactions to lower-cost channels, such as email.
  • Expand service operations and hours without expanding overhead: Draw from a larger pool of agents, including those working at home and across multiple time zones, without having to duplicate or expand physical call-center facilities.