IT Support

IT Support

RGTS - A ConvergeOne Company (RGTS) engineers and technicians are available whenever needed to support clients on site and remotely with voice and IT network systems and services. 

RGTS assists many clients’ IT staff or technology coordinators, who handle certain technology administration tasks directly, such as setting up phone extensions, email accounts, and computer network access for new employees. RGTS also provides IT support for technology planning, security, disaster recovery planning, office computer set-ups, software updates, and hardware upgrades.

RGTS’s service terms are flexible — on monthly, hourly, project, or service-minimum bases — making it easy for you to get well-qualified technical help you’re confident of, on service terms tailored to your company’s particular needs. End-user training and support are included as part of all RGTS voice service solutions.

The depth of RGTS’s technical expertise, our three-decade track record of customer satisfaction, and our service flexibility combine to give you an exceptionally high comfort level when you need additional IT support. RGTS is a Microsoft Gold Certified Partner, and we maintain comparable certifications with numerous other technology companies. 

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  • Configuration and administration when new technology services or system upgrades are implemented
  • Network planning
  • Security
  • Disaster recovery planning
  • PC and network set-ups in new offices
  • Software updates
  • Hardware upgrades
  • Acceleration of technology implementation