Help Desk Support

Standard Support:

Monday – Friday, 8 am – 6 pm (Eastern Time)

  • Telephones
  • Desktop Computers
  • Billing Inquiries
  • Network Services
  • MACs — telephone Move, Add, and Change requests
  • Software Express — software Move, Add, and Change requests

Call:
212-282-2222 (within NYC)
866-276-2547 (outside NYC)
800-699-9199 (toll free)
Email: csc@rgts.com

After-Hours Support:

Monday – Friday, after 6 pm (Eastern Time)
Weekends and Holidays

  • Telephones
  • Desktop Computers
  • Network Services

Call:
212-282-2222 (within NYC)
866-276-2547 (outside NYC)
800-699-9199 (toll free)
Email: csc@rgts.com

Billing Inquiries Only:

Monday – Friday, 8 am – 6 pm (Eastern Time)

Call: 212-282-2275
Email: csc@rgts.com

Address and Main Number:

RGTS - A ConvergeOne Company
1290 Avenue of the Americas – 14th floor
New York, NY 10104
212-282-2200 (weekdays, 8:30 am – 5:30 pm)

 

 


 

Live Remote Assistance

 
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
 
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
 
 
How It Works
    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields, select your support representative from the drop-down menu and click the button.
 
Step 2:  You are prompted to download a small virus-free plug-in.
 
Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.
 
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
 
 

Click button below to start a session.
 POWERED BY GoToAssist™