Overview

For those businesses that cannot compromise on service and reliability, RGTS - A ConvergeOne Company (RGTS) is the choice for comprehensive telecommunications and data services and solutions. RGTS has been serving the voice and data communications needs of corporate clients since 1984.

Established in response to the 1984 break-up of AT&T, the company was first dedicated to providing Rockefeller Center tenants with a single, reliable source for all their communication needs. Accustomed to the prevailing standards of this world-class property, Rockefeller Center tenants required nothing less from their telecommunications. Accordingly, RGTS was committed to excellence from its inception. RGTS quickly became the preferred service provider at Rockefeller Center, owing to its uncompromising client service and its ability to develop creative and flexible solutions.

RGTS also extended its services and client roster well beyond Rockefeller Center. The company now serves over 450 clients across the globe, ranging from sole proprietors to Fortune 1000 corporations.

RGTS addresses the total communications needs of its clients, from the most common to the highly specialized, by providing custom-designed solutions, managed services, and professional services.

The company has assiduously maintained its position at the forefront of communications technology, continually providing clients with new services and enhancements as the state of the art evolves. RGTS was among the earliest service providers to offer hosted voice and messaging services in the mid-1980s and high-speed Internet access in the mid-1990s.

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RGTS Service Solutions

RGTS offers more than 30 service solutions in the following communications technology categories:

  • Voice
  • Data
  • Cloud Computing
  • Cabling
  • Broadband Transport
  • Wireless
  • Mobility
  • Unified Communications

RGTS Timeline

1984

In response to the Telecommunications Deregulation Act of 1984, Rockefeller Center Telecommunications Corporation (RCTC) was founded to benefit tenants of the buildings owned and managed by the Rockefeller Group.

Initially, RCTC provided managed voice services, local and long-distance calling, cost allocation and reports, and voicemail.

1985

RCTC purchased a new digital private branch exchange and began switching Rockefeller Center from Centrex to a new telecommunications system.

1986-1989

Client list grows to 15 companies representing the financial, legal, publishing, and industrial sectors. Company triples in size.

RCTC officially becomes Rockefeller Group Telecommunications Services, Inc. (RGTS).

RGTS provides service to the RCA Building, the International Building, and the Eastern Airlines Building in Rockefeller Center.

RGTS acquires Equitable Information Technologies, a competing telecommunications operation.

RGTS services more than 8,000 phone linesRGTS introduces voicemail to customers. By the end of the year, more than half of RGTS’s customers make use of voicemail.

1990-1999

Aerolineas Argentinas purchases bilingual automated attendant response service from RGTS.

RGTS launches a newly constituted wire and cable infrastructure management business and a telecommunications outsourcing business.

Phone system at the new International Arrivals terminal at JFK Airport is installed and managed by RGTS.

2000-2006

Over 3,100 new lines installed, bringing the total to more than 500 customers and 52,000 lines in 42 sites.

RGTS installs a Synchronous Optical Network (a SONET ring) for its 10 biggest locations.

RGTS achieves a 52% growth in high-speed Internet access.

RGTS upgrades voice switches for compatibility with Internet Protocol.

In response to customer demand, RGTS obtains Public Carrier Certification in California, Connecticut, and New Jersey.

With strategic partner BT Conferencing, RGTS offers audio and web conferencing services.

RGTS experiments with wireless infrastructure technology (WiFi) to support uninterrupted cell phone reception and wireless data connectivity, as well as to improve fire safety communications.

RGTS is named one of the top 10 IT consultants by Development New York magazine in its annual selection of technology service providers.

Network Operations Center in New York offers 24/7 service.

Rockefeller Group Telecommunications Services changes its name to Rockefeller Group Technology Solutions to better reflect the breadth of its product and service offerings.

2006

RGTS becomes a Microsoft Gold Partner.

RGTS upgrades existing Synchronous Optical Network (SONET) to Ethernet-based.

John Tarduno becomes President of RGTS.

2007

RGTS is recognized as a Gold Level Partner by Fortinet, a preeminent security firewall manufacturer.

RGTS unveils a new “Presentation Center” on Concourse Level 1 at 1221 Avenue of the Americas.

RGTS launches its ROCKSafe suite of IT Managed Services. This comprehensive suite of services includes remote monitoring and management, remediation support, and patch management services.

2008

RGTS is contracted to install a Vocera Communication System for the Maternity & NICU (neonatal intensive care unit) departments at Bronx-Lebanon Hospital Center, a 965-bed teaching and integrated health-care system.

RGTS launches a new Metro Ethernet Solution, ROCKTransport.

2009

RGTS celebrates its 25th anniversary.

RGTS is awarded a managed voice service and enterprise network management contract from Fitzpatrick, Cella, Harper & Scinto.

RGTS is named one of New York’s top IT Consultants by Perspective New York magazine.

2010

RGTS launches ROCKVoice, a new carrier-grade switching platform for VoIP (Voice over Internet Protocol), data, and multimedia services.

RGTS offers a flat-rate pricing model for local and long-distance calling plans.

2011

RGTS rolls out a new sales referral program, "Show Me the Money."

2012

Under a 10-year service agreement, RGTS designs and launches a MPLS (Multiprotocol Label Switching) voice and data managed service to Bronx-Lebanon Hospital Center, one of the largest medical centers in the NY-metropolitan area.

2013

RGTS introduces ROCKCloud flexible, secure and cost-effective cloud-based computing services

RGTS installs distributed antenna systems in multiple Class-A office buildings in midtown Manhattan: 1211, 1251, and 1271 Avenue of the Americas.

RGTS installs a powerful, flexible integrated Nurse Call communications solution for Bronx-Lebanon Hospital Center.

RGTS upgrades publisher Simon & Schuster to the latest IP phones for high-quality voice calls and convergence with web-based applications to help drive collaboration.

2014

RGTS successfully moved the Continental Grain Company into their new offices located at 767 Fifth Avenue.

RGTS continues to expand globally with the completion of a Cisco IPT installation for a major international investment banking firm in Frankfurt, Germany.    

RGTS launches its new website that further highlights their capabilities, services and solutions.

2015

RGTS rolls out their new mobile phone app as part of their Unified Communications offering.

RGTS installs distributed antenna system at 1221 Avenue of the Americas.

2017

RGTS is acquired by ConvergeOne.

 

Mission Statement & Values

To enhance the success of our clients’ businesses by emphasizing technology, quality, and exceptional service that are tailored to their core business needs.

Our Values

We always put our clients’ needs first.

We pledge to maintain strong client relationships, based on respect, integrity, and professionalism.

We strive to consistently exceed our clients’ service and communications solutions expectations.

We consider the optimal communications solution to be the one that best helps our clients meet their business objectives, and we will utilize the full scope of our knowledge, talent, and efforts in order to create it.

We rely on and value the contributions made by each RGTS employee.

We are committed to excellence in everything we do, every day.